Category Archives: Business

Failure to Thrive: A TQM Story

Davis Ballistracchi recently penned an insightful piece for Quality Digest, Why Did Total Quality Management Fail? One of the key reasons is management. They talk the talk, but don’t walk the walk. They sit on the sidelines, cheering employees …

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Finding Offshore Suppliers: A Web-Based Community for Supplier Evaluations

Supply managers and buyers have always had the challenge not just of finding suppliers but finding suppliers who are both high-performing and “best value”. Numerous supplier evaluation and supplier performance management software solutions are now available, where ten years ago …

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Managing Suppliers: Planet of the Masons

In an April post on Spend Matters, Spend Visibility — Use RFPs with Home Maintenance Contractors, Jason Busch advocated using an RFP to make sure that contractors are bidding the same job and to help make it easier to …

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Why should we care about U.S. manufacturing any more?

As the loss of manufacturers and manufacturing jobs continues during the current recession, the debate continues about whether we should even care. The U.S. is now indisputably a service-based economy. And supporters argue that the erosion of manufacturing in the …

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Common supplier certification: easier said than done

Recently I wrote about suppliers who charge their customers to conduct an on-site audit. The desire to charge stems from the fact that site visits are time-consuming and resource-intense for suppliers. Many suppliers have to host multiple site visits and

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Is What's Good for Volvo Good for Its Suppliers?

In an interview in the IFPSM ezine, Bernt Ejbyfeldt, senior vice president of purchasing at Volvo Car Corporation, was asked whether Volvo planned to provide financial assistance to help its struggling suppliers. Ejbyfeldt said that Volvo wasn’t in a …

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It's the Customer, Stupid

I recently wrote a post for the Spend Matters blog, “12 Reasons Why Supplier Scorecards Fail” (updated, with one additional reason than my original post  on this site in December 2008). There were some insightful comments, including one …

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For Supplier Scorecard Success: Develop a Process

Companies embark on supplier scorecards for many good business reasons. They are concerned about supply risk, supplier quality, supplier responsiveness. They know that they should be measuring, understanding and improving supplier performance and mitigating risks. It’s the right thing to …

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In a Supply Chain Failure, a Bad Workman Blames His Tools

The latest victims of the economic downturn seem to be suppliers in the electronics supply chain. As reported in the May 18th WSJ article “Clarity is Missing Link in Supply Chain“, as business began to contract, Best Buy …

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Supplier Selection: Tips for Small Businesses

I was recently interviewed by business columnist Jamie Herzlich over at Newsday for an article she recently wrote, “Small Business: Choosing the Right Supplier.” (May 14, 2009)  Many businesses are struggling with the challenge of how to choose …

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