I read today’s WSJ article about how customers are using their suppliers to improve their own cash flow: Big Firms Are Quick to Collect, Slow to Pay and thought, same old, same old. I addressed this phenomenon in an early blog post: Another Kind of Banker – Your Supplier? This situation has been going on at [...]
Evaluating suppliers can be educational for the supplier. When suppliers are asked to comply with customer requirements that are considered industry best practices, they may have the opportunity to learn more about those practices. You may wonder how a company can end up with suppliers who are unaware of best practices that are customer requirements. For [...]
Mark your calendar for Thursday, September 10, 2009, when I will be the speaker for the International Association for Contract and Commercial Management’s (IACCM) Ask the Expert call: “Selecting the Right Suppliers: Challenges and Best Practices“.
Tim Cummins, President and CEO of IACCM, will host this discussion with me. The session will cover the following areas: How do you [...]
Davis Ballistracchi recently penned an insightful piece for Quality Digest, Why Did Total Quality Management Fail? One of the key reasons is management. They talk the talk, but don’t walk the walk. They sit on the sidelines, cheering employees on, but nothing changes because management doesn’t change. Management blocks the change rather than enabling it.
This piece [...]
Since the WSJ came out last week with an article about Starbuck’s implementing lean, a lot of people have been expressing dismay at this new development. Known for its friendly baristas who brew your favorite coffee drink with care, Starbucks has embarked on a lean journey that, from the descriptions, looks like it might spoil the [...]
It looks like Major League Baseball is paying attention to supply management and supplier quality. Did you ever notice how frequently major league baseball players break their bats? And have you noticed how some bats shatter violently, with pieces flying dangerously all over the place? MLB has been trying to do something about this, especially since [...]
In an unprecedented move, the European Aviation Safety Agency (EASA) ordered Airbus to remove all of its old Thales speed sensors and replace them with sensors from BF Goodrich. Apparently, singling out specific suppliers for both a defective part and for replacement parts in an air crash situation has never occurred before. Thales was upgrading all [...]
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