I read John Lehrer’s New Yorker article, Groupthink, and then heard him discuss his new book Imagine on the radio. I found his assertion that brainstorming doesn’t work very interesting — and true. In my own experience leading continuous improvement initiatives and conducting workshops, I’ve used that technique and find Lehrer’s claim true — specifically as a way to find a new and [...]
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Several years ago I penned a rant for Spend Matters about tool heads. What are tool heads? I define them as those people who focus on the tools of continuous improvement such as lean tools and Six Sigma tools rather than on the big picture of what the organization is trying to accomplish and [...] I once worked in quality improvement capacity as Director of TQM for a distribution company for whom the term supply management was a new concept. Purchasing in particular felt that it had no clout or influence over suppliers. The rest of the company saw purchasing as the price choppers and the whipping boy for [...] Thousands of people have gone through Six Sigma training and many call themselves Six Sigma Black Belts. While they may have gone through black belt training and possess the technical know-how, many may not adequately fulfill the role and create successful changes and improvements in an organization. They have the book learning but not the [...] |
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