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Recently a supplier quality manager asked me about a dilemma he was having with the way his manufacturing facility was measuring in-process supplier quality. If they found defects in supplier parts during the manufacturing process, each defective item was tallied as part of the total. That is, each defective part counted against the total quality performance rather than [...] Supply chain failures seem inevitable these days, but are especially disconcerting when they indicate a larger systemic problem in critical equipment that is supposed to save lives. The U.S. Army just announced a recall of 44,000 Advanced Combat Helmets (ACH) manufactured by ArmourSource LLC (formerly Rabintex) due to concerns that they provide substandard ballistic protection. Another similar recall of 34,218 [...] As part of the public flogging of Toyota for its massive quality problems and recalls, some are calling lean and the Toyota Production System into question. A recent WSJ article, How Lean Manufacturing Can Backfire, describes how Toyota’s use of common parts wreaks havoc during a recall. Part simplification is considered a lean practice. Many companies, [...] In a recent article in the New Yorker, author John Colapinto describes his adventures with a stealth Michelin Guide restaurant inspector in New York City as she visited some restaurants to see if they met the stringent guidelines to merit the coveted Michelin stars. The Michelin hotel and restaurant guide has enjoyed enormous success in France and many other [...] Yesterday Toyota announced that it is recalling 110,000 Tundra trucks built in 2000-2003 due to rust on the frames that is causing the spare tire to break off. Toyota is blaming a supplier, Dana Corporation, manufacturer of the cross member that holds the tire to the bottom of the truck, for the problem, and Dana is cooperating [...] It was only a matter of time before the ever-popular Six Sigma would reach the college classroom. I was reading an article about how York College in Southeastern Pennsylvania has begun to offer a course in Six Sigma in its MBA program. This is one of many MBA programs now offering Six Sigma courses. The York [...] I don’t know about you, but I’m getting tired of being asked to fill out customer satisfaction surveys. It’s not that I don’t understand the need for customer feedback. Understanding the customer experience is important part of a good continuous improvement process. But often I’m not sure whether a company is going through the motions as a [...] Davis Ballistracchi recently penned an insightful piece for Quality Digest, Why Did Total Quality Management Fail? One of the key reasons is management. They talk the talk, but don’t walk the walk. They sit on the sidelines, cheering employees on, but nothing changes because management doesn’t change. Management blocks the change rather than enabling it. This piece [...] It looks like Major League Baseball is paying attention to supply management and supplier quality. Did you ever notice how frequently major league baseball players break their bats? And have you noticed how some bats shatter violently, with pieces flying dangerously all over the place? MLB has been trying to do something about this, especially since [...] In an unprecedented move, the European Aviation Safety Agency (EASA) ordered Airbus to remove all of its old Thales speed sensors and replace them with sensors from BF Goodrich. Apparently, singling out specific suppliers for both a defective part and for replacement parts in an air crash situation has never occurred before. Thales was upgrading all [...] |
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