February 2012
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Managing and Improving Supplier Performance in a Lean Environment

I am in Covington, Kentucky attending the AME International Lean Conference, Journey to Greatness. Attendance is excellent despite the economy and its adverse impact on other conferences this year.  This may be due to various lean journeys presented by practitioners and couldn’t be more relevant in a down economy.  AME (Association for Manufacturing Excellence) [...]

Upcoming Webinar: Evaluating Your Suppliers

The Purchasing Management Association of Canada (PMAC) is offering a monthly webinar series on various topics of interest. As the second in the series, I am giving a webinar entitled: Evaluating Your Suppliers: Practical Approaches to Getting Results. It runs from 12:00 pm until 1:30 pm ET on Thursday, October 15th. This is a practical [...]

Supplier Assessment Can Be Supplier Education

Evaluating suppliers can be educational for the supplier. When suppliers are asked to comply with customer requirements that are considered industry best practices, they may have the opportunity to learn more about those practices. You may wonder how a company can end up with suppliers who are unaware of best practices that are customer [...]

Supplier Performance Management: 5 Mistakes People Make Rationalizing SPM

Supply management, procurement and quality professionals are increasingly aware that they should be measuring their suppliers’ performance and working with important suppliers on performance improvement. In their enthusiasm for going forward with these initiatives, some people make some errors that can impede or stall progress. Here are a few mistakes people making when trying [...]

Finding Offshore Suppliers: A Web-Based Community for Supplier Evaluations

Supply managers and buyers have always had the challenge not just of finding suppliers but finding suppliers who are both high-performing and “best value”. Numerous supplier evaluation and supplier performance management software solutions are now available, where ten years ago very few options existed. Most options that I’m aware of are either SaaS (software [...]

Getting Senior Management Support for SPM

Many people struggle with getting senior management support for supplier performance management initiatives. And, according to the editor-in-chief of Supply Chain Digest in his July 2nd editorial, many people don’t even know what senior management support means.  Most know that you’re supposed to need it or you might not get very far with implementing [...]

For Supplier Cooperation, No Surprises

In a recent poll conducted by Supply Management, more than half of buyers (55%) have experienced problems introducing suppliers to e-procurement systems. But the other 45% did not. What was the difference? How the new technology was communicated to suppliers. While some buyers used carrots and others used sticks, which typically worked if nothing [...]

New Podcast: Measuring Supplier Performance

Many people are looking for advice about how to create supplier scorecards specifically and how to measure supplier performance generally. 

Listen as Sherry Gordon is interviewed about measuring supplier performance by Sandra Gauvin, Editor of Current Quality newsletter.

In this in-depth interview, you will learn:

Why you should measure supplier performance How to figure out what to [...]

Common supplier certification: easier said than done

Recently I wrote about suppliers who charge their customers to conduct an on-site audit. The desire to charge stems from the fact that site visits are time-consuming and resource-intense for suppliers. Many suppliers have to host multiple site visits and particularly the smaller suppliers, find them disruptive to their [...]

For Supplier Scorecard Success: Develop a Process

Companies embark on supplier scorecards for many good business reasons. They are concerned about supply risk, supplier quality, supplier responsiveness. They know that they should be measuring, understanding and improving supplier performance and mitigating risks. It’s the right thing to do. But as I’ve mentioned before, companies are often focused on the metrics themselves [...]