Supply managers and buyers have always had the challenge not just of finding suppliers but finding suppliers who are both high-performing and “best value”. Numerous supplier evaluation and supplier performance management software solutions are now available, where ten years ago very few options existed. Most options that I’m aware of are either SaaS (software [...]
Many people struggle with getting senior management support for supplier performance management initiatives. And, according to the editor-in-chief of Supply Chain Digest in his July 2nd editorial, many people don’t even know what senior management support means. Most know that you’re supposed to need it or you might not get very far with implementing [...]
The pace of product recalls and supply risk fears have been increasing. I get quality news updates, and in just one week here were some of the headlines:
Volvo Recalls Sedans in China
Body Defect Leads Volkswagen to Recall Touaregs
Georgia Company Recalls Anaheim Peppers
More Dry-Milk Products Are Recalled
South Korean Snack Firms [...]
With supplier bankruptcies a daily occurrence, to say that the topic of supplier risk has become hot is an understatement. The challenge is what to do about it. Someone recently asked me whether there are any KPIs you can use to measure supplier risk. There are, but developing those KPIs is a business process [...]
Many people are looking for advice about how to create supplier scorecards specifically and how to measure supplier performance generally.
Listen as Sherry Gordon is interviewed about measuring supplier performance by Sandra Gauvin, Editor of Current Quality newsletter.
In this in-depth interview, you will learn:
Why you should measure supplier performance How to figure out what to [...]
My previous post about why supplier scorecards fail generated a lot of interest. So today I’m going to write about one of the biggest reasons for failed supplier scorecards: There is little or no action or follow through that results from the scorecards. Supply managers get so focused on the idea of having a [...]
The failures at Peanut Corporation of America are tragedy in every way. This supplier failed to meet both regulatory and customer requirements. Its customers failed either to uncover or report the failures, and people died as a result. Now a healthy, everyday product is suspect, and faith in the U.S. food processing industry has [...]
I was recently interviewed by Nick Zubko, Purchasing Editor at IndustryWeek magazine, for an article on supplier scorecards. The resulting article, “Who’s Keeping Score?”, summarizes the actions needed to ensure supplier scorecards that are meaningful and actionable and is available online and in the February 2009 issue. To summarize the key points, the article explains that companies need [...]
As the saying goes, statistics can be made to prove anything – even the truth.
Or, everything is vague to a degree you do not realize till you have tried to make it precise (Bertrand Russell).
The customer sends the supplier its monthly scorecard. Wait, the calculations seem completely wrong. We did better than [...]