I once worked in quality improvement capacity as Director of TQM for a distribution company for whom the term supply management was a new concept. Purchasing in particular felt that it had no clout or influence over suppliers. The rest of the company saw purchasing as the price choppers and the whipping boy for [...]
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It was only a matter of time before the ever-popular Six Sigma would reach the college classroom. I was reading an article about how York College in Southeastern Pennsylvania has begun to offer a course in Six Sigma in its MBA program. This is one of many MBA programs now offering Six Sigma courses. [...] Davis Ballistracchi recently penned an insightful piece for Quality Digest, Why Did Total Quality Management Fail? One of the key reasons is management. They talk the talk, but don’t walk the walk. They sit on the sidelines, cheering employees on, but nothing changes because management doesn’t change. Management blocks the change rather than enabling [...] |
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