Tag Archives: supplier quality

Knowing the score

I was recently interviewed by Nick Zubko, Purchasing Editor at IndustryWeek magazine, for an article on supplier scorecards. The resulting article, “Who’s Keeping Score?”, summarizes the actions needed to ensure supplier scorecards that are meaningful and actionable and …

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Scorecard Statistics — do you get what you measure?

As the saying goes, statistics can be made to prove anything – even the truth.

Or, everything is vague to a degree you do not realize till you have tried to make it precise (Bertrand Russell).

The customer sends the …

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Borrowing Supplier Scorecard Metrics

In the benchmarking world, one of the axioms is to “steal shamelessly” from other companies, meaning: don’t be afraid to borrow ideas from others (not steal proprietary information).  When it comes to supplier performance metrics, one of the first questions …

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Supplier Scorecard Metrics — Easy vs. Meaningful

In my last post, I listed 11 reasons why supplier scorecards fail.

I’d like to write about the first reason – measuring what is easily measured instead of measuring what is meaningful or important. This assumes that you already …

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11 Reasons Why Supplier Scorecards Fail

Scorecards have become the Holy Grail of supplier performance management.  I find that most companies have some kind of supplier scorecards. And if not, they are in the process of developing them or want to develop them. Expectations for results …

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Just Off the Press: Supplier Evaluation & Performance Excellence

My new book, Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results, has just been published this week. This is my first experience as a book author (although I did publish a shorter e-book in …

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