Tag Archives: supplier relationship management

Seven supplier management approaches that you wouldn't use on your children

There are parallels between parenting and management. Parenting can be good preparation for being a manager. Sometimes supplier management can feel like parenting.  But some managers make the same mistakes when managing suppliers that they do when parenting their children. …

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When handling supplier price increases, consider WIIFM – Part 2

I wrote about ideas for avoiding a supplier price increases in last two posts:  9 Ways to Fight a Supplier Price Increase and Supplier price increases — get creative. Avoiding price increases isn’t purely a matter of “just say …

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9 ways to fight a supplier price increase

Back in the day when I was running New England Suppliers Institute, a regional non-profit industry organization that worked to improve performance by improving the customer supplier relationship via lean enterprise, supplier development, education, and networking, one of our board …

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When measuring supplier performance, it's how well, not how many

Recently I was asked about how many suppliers are typically monitored and measured, on average, using a supplier performance management (SPM) system or solution and whether there is a best practice. I have never come across a best practice in …

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Supplier site visits – looking beyond audit checklists

Just as you might go beyond words and try to ready a person’s body language to understand what they mean, the same approach can apply to a customer firm on a supplier site visit. While a quality audit has its …

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Is Toyota's Brand Getting Rusty?

Yesterday Toyota announced that it is recalling 110,000 Tundra trucks built in 2000-2003 due to rust on the frames that is causing the spare tire to break off. Toyota is blaming a supplier, Dana Corporation, manufacturer of the cross member …

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Seven Reasons Why Suppliers Are Firing Their Customers

Firing the customer is something taught in business schools and often mentioned as an approach for small companies to get rid of problem customers. The subject came up again recently in a WSJ article that reported on small businesses, who, …

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Customer Payment Squeeze Chokes Suppliers

I read today’s WSJ article about how customers are using their suppliers to improve their own cash flow: Big Firms Are Quick to Collect, Slow to Pay  and thought, same old, same old. I addressed this phenomenon in an early …

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Finding Offshore Suppliers: A Web-Based Community for Supplier Evaluations

Supply managers and buyers have always had the challenge not just of finding suppliers but finding suppliers who are both high-performing and “best value”. Numerous supplier evaluation and supplier performance management software solutions are now available, where ten years ago …

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Is Reducing the Supply Base the Right Move?

Many firms are aware that they are dealing with too many suppliers. So they figure that the first thing they need to do is reduce the number of suppliers. The benefits of a smaller supply base lie in the area …

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