Tag Archives: TQM

Purchasing Mousketeers

I once worked in quality improvement capacity as Director of TQM for a distribution company for whom the term supply management was a new concept. Purchasing in particular felt that it had no clout or influence over suppliers. The rest …

Posted in continuous improvement | Tagged , | Leave a comment

Six Sigma for MBAs

It was only a matter of time before the ever-popular Six Sigma would reach the college classroom. I was reading an article about how York College in Southeastern Pennsylvania has begun to offer a course in Six Sigma in its …

Posted in Business, Quality | Tagged , , | Leave a comment

Failure to Thrive: A TQM Story

Davis Ballistracchi recently penned an insightful piece for Quality Digest, Why Did Total Quality Management Fail? One of the key reasons is management. They talk the talk, but don’t walk the walk. They sit on the sidelines, cheering employees …

Posted in Business, Quality, Uncategorized | Tagged | Leave a comment