Value Chain Group Customer/Supplier Performance Excellence
Management Consulting Services
Services
We have worked with companies to help them:
·         Plan and implement supplier evaluation and performance management processes, supplier relationship management (SRM) and development of supporting business processes
 
·         Develop strategies and plans to address critical, poorly-performing suppliers
 
·         Plan and implement supplier development and performance improvement programs
 
·         Apply technology solutions in supplier management
 
·         Identify and assess sub-tier supplier risk
 
·         Develop lean supplier and supplier relationship management strategies and processes
 
·         Plan and develop supplier days and “voice of the customer” initiatives
 
·         Learn more through training and education


Our services include consulting, implementation and education:
  • OPPORTUNITY ASSESSMENT to characterize, quantify and prioritize opportunities and their impact 
  • SUPPLIER MANAGEMENT PROCESS design and development (e.g. processes such as supplier on-boarding, supplier segmentation & rationalization, ongoing supplier management, performance management, etc.)
  • BUSINESS PROCESS ASSESSMENT to review business processes and practices to identify opportunities for improvement and adoption of better practices where applicable and/or prior to business software implementation
  • LEAN ENTERPRISE IMPLEMENTATION including LEAN SUPPLY CHAIN for waste and cost reduction via coaching, training, use of lean tools, and change management. Develop & execute lean supply chain strategies. Working with suppliers to facilitate the adoption of lean processes and practices is a core competency.
  • SUPPLIER PERFORMANCE MANAGEMENT and improvement includes supply base segmentation, metrics development, evaluation techniques, performance expectations, supplier scorecard and survey development, supplier risk assessment, supplier development, supplier rationalization.

  • SUPPLY CHAIN RISK MANAGEMENT (SCRM) design and develop organization, business processes and tools (technology and non-technology) to identify and manage risk.

  • EDUCATION programs support lean and supply excellence initiatives and ensure knowledge transfer and adoption (for more information, go to WORKSHOPS) 
  • FOR SOFTWARE COMPANIES:
    • PRODUCT DEVELOPMENT ADVISORY for software companies requiring in-depth understanding of the supplier performance management space, both in terms of target audience and software features and functions.
    • THOUGHT LEADERSHIP through development of white papers, articles and podcasts
  • WHITE PAPER development for services and software companies (for more specific information on white papers, please contact us)
  • BUSINESS PROCESS DEVELOPMENT SUPPORT for software-enabled implementations

  • SPEAKING on topics in supply management (supplier risk, supplier evaluation, supplier development) and enterprise performance improvement (lean extended enterprise, lean supply chain)


Value Chain Group Representative Consulting Work



We use a 4-step process to ensure success, adoption and sustainment

  Our Core Values: 

  • Put clients first
  • Value people
  • Provide thought leadership and innovation
  • Create sustainable and measurable results



Consulting Process
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